Privacy policy

2. Privacy Policy

Privacy Policy

This policy explains how SoloLoot collects, uses, and protects its customers’ personal information.

Information Collected

When you place an order on our store, we may collect the following information:

  • first and last name;
  • phone number;
  • delivery address;
  • email address;
  • order details;
  • information required to process the delivery.

We do not collect banking information for orders paid by cash on delivery.

Use of Information

Your information is used only to:

  • confirm your order;
  • prepare and deliver your package;
  • contact you regarding your order;
  • manage returns, exchanges, or complaints;
  • improve our customer service.

Data Sharing

We may share certain necessary information with our delivery partners in order to ship your order.

We do not sell your personal data to third parties.

Data Security

We take reasonable measures to protect your information against unauthorized access, loss, or misuse.

Customer Rights

In accordance with Moroccan law on personal data protection, you may request access to, modification of, or deletion of your personal information by contacting us at: info@sololoot.com. The CNDP states that individuals have rights including access, rectification, and objection.

Cookies

Our store may use cookies to improve the user experience, analyze traffic, and support the proper functioning of the website.

By using our website, you accept the use of cookies necessary for the proper functioning of the store.